Service Cloud Widget POC
Type:
CALL
CHAT
MESSAGE
Event Type:
INBOUND
OUTBOUND
UPDATEACTIVITY
TRANSFER
Action:
NOTIFY
ACCEPT
END
ANI (Phone Number):
Email:
Subject:
Text:
Transcript:
External Reference ID:
Generate Random GUID
Copy to Call Recording
Call Recording:
External Original Reference ID:
Generate Random GUID
Custom Field 1:
Custom Field 2:
Custom Field 3:
Custom Field 4:
Post Payload to Parent Window
Reset Form